Guarantee and Product Care – Urban Boots

Guarantee for your boots from the Urban collection

Your City Boots from BILODEAU Canada are guaranteed for a period of six (6) months following the date of purchase. The guarantee covers all manufacturing defects related to the sole, lining, eyelets, zipper, and/or stitching. The guarantee is applicable for boots that have been properly maintained and have not been subject to abusive wear.

Fur is a natural material that can lose hairs or can be scratched, like leather. The guarantee therefore does not cover the wear and tear of fur worn down by normal rubbing or from placing the boots near a heat source. Only manufacturing defects pertaining to the finishing of the fur will be covered by the guarantee. Such incidents are obviously very rare, since our products are subject to a series of tests and a rigorous quality control. In cases of damaged fur, an analysis will be made by our team to determine the cause of the repairs requested;

While we use the best products available on the market, we cannot guarantee our boots against all wear, deterioration, or excessive heat. The guarantee is only valid if the product has been properly maintained and not subject to abnormal use. The guarantee does not apply if the item is damaged by: wearing, friction, scratching, personal use, exposure to water, snagging or tearing, exposure to heat, abuse.

Items made out of fur have been solidly sewn at the soles. Our boots are designed to be worn in the snow and not in the water—they are not waterproof.

For any questions related to the guarantee, please see the section Steps to request a repair with or without guarantee.