Return and exchange policy for purchases made using the online store www.bilodeaucanada.com
If, for any reason, you are not satisfied with your purchase, an exchange or refund can be granted within 30 days of your purchase. The following conditions must be met :
-The item was not worn;
-The item was not washed;
-The original tags are still on the item;
- The items must still be in their original packaging;
- The original invoice is included with the returned items.
Shipping costs are covered by the customer.
In the case of a refund, we will refund only the cost of the items, not the shipping costs.
Custom made items are not exchangeable or refundable.
Time limite of expedition and delivery deadline
The time limit for expedition is the time necessary to prepare and validate the order and the time needed to package the order. The delivery deadline starts when the parcel leaves our warehouse onits way to irs destination.Deliveries occur on business hours between 8 am and 5 pm Monday to Friday.
In fact, if we do not have the article in our inventory, there will be a production delay of 2 to 3 weeks.
Costs versus prices displayed on our website
As far as international orders are concerned, it is possible that you will have to pay for additional amount besides what is showing on your invoice like custom charges for example or other fees. BILODEAU Canada is not responsible for those additional costs.