Delivery / Return and Exchange Policy

Dispatch and Delivery Times

The dispatch time is the period of time required to confirm the order and prepare the package for shipping.

The delivery time is the period of time from the moment the package leaves our warehouse to the moment it arrives at its final destination.

Deliveries within Canada are typically made 3 to 7 days after leaving our facilities.

Please note that shipments are made during business days, 8 a.m. – 5 p.m. If the item is not in inventory, it will normally be made within 2 weeks of the order being placed. In such an event, we will contact you to let you know.

Fees and Price Quotes

For international deliveries, it is possible that fees will be levied in addition to those indicated on your bill, such as fees for customs. BILODEAU Canada is not responsible for these additional shipping costs.

Return and Exchange Policy

When returning a product odered online, please fill out the form on the back of your receipt, included in your order box. This form is required so that our team can process your return/refund quickly.

If, for any reason, you are not satisfied with your purchase, an exchange or refund can be granted within 30 days* of your purchase. The following conditions must be met :

• The item was not worn;

• The item was not washed;

• The original tags are still on the item;

• The items must still be in their original packaging;

• The original invoice is included with the returned items.

When exchanging a product, shipping costs will be assumed by the customer. A fee of $12 + tax will be required for the exchanged product to be shipped.

In the event of a refund, we will only refund the cost of the items, not the $12 + tax shipping fee.

Custom-made items are not exchangeable or refundable.

*Especially for the holiday period, we allow exchange and returns until the end of the first week of January.